RETURN POLICY

& RETURNS PROCESSING

You have 14 days to decide whether you want to keep your items.
Note the following:

01 Pack products safely in the original package

The products must be unopened and unused.

02 Sufficiently frank the parcel

Please use the following address for your return:

SOPHIE’S UNIVERSE GmbH

c/o Plate-Service GmbH

Lohe 56

22941 Bargteheide

We can only accept sufficiently stamped returns.

03 Send return

The package with your return must reach us within 30 days. Unfortunately, returns that we receive beyond this deadline cannot be accepted.

For the details of your right of cancellation, please refer to our General Terms and Conditions.