CANCELLATION INSTRUCTION

& CANCELLATION FORM

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:

 

A. Cancellation policy

 

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

 

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

 

In order to exercise your right of revocation, you must inform us (Sophie's Universe GmbH, Mozartstrasse 46, 26382 Wilhelmshaven, Germany, Tel.: +49 177 246 18 94, E-Mail: family@sophiesuniverse.com) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

 

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.
 

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functioning.

 

Exclusion or premature expiration of the right of withdrawal

The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

 

The right of revocation does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole residence and delivery address at the time of conclusion of the contract is outside the European Union.

B. Form for withdrawa

 

If you want to cancel the contract, please fill out this form and send it back.

 

To

 

Sophie's Universe GmbH

Mozartstrasse 46

26382 Wilhelmshaven / Germany

E-mail: family@sophiesuniverse.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

___________________________________________________

 

 

Ordered on (*) ___________________________________  /

 

received on (*) ___________________________________

 

___________________________________________________

Name of the consumer(s)

 

___________________________________________________

Address of the consumer(s))

___________________________________________________

Signature of the consumer(s) (only in case of communication on paper)

 

___________________________________________________

Date

 

(*) Delete as appropriate

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